Privacy Policy

Sonido Tropical Studios operates this service and is committed to protecting the privacy of visitors to our site. This policy describes how we collect, use, and disclose personal information when you use our online platform, and the choices you have associated with that information.

Information Collection

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data: While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to, your name and contact details, project details related to services requested, and payment information for transactions. We collect this information when you provide it directly to us, such as when filling out forms, making inquiries, or placing service orders through our platform.

Usage Data: We may also collect information on how the service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Data

Sonido Tropical Studios uses the collected data for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the service
To monitor the usage of the service
To detect, prevent and address technical issues
To process payments for services rendered
To communicate with you about your projects, inquiries, and our services

The legal basis for processing your personal data depends on the context in which we collect it. We may process your data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights
We need to comply with the law

Disclosure of Data

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with third-party service providers to monitor and analyze the use of our service, to process payments, or to contact you.
For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
For Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Sonido Tropical Studios, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain data protection rights. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request data portability.
Withdraw your consent at any time where we relied on your consent to process your personal data.

To exercise any of these rights, please contact us using the physical address provided below.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our site, prior to the change becoming effective.

Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at our physical address:

Sonido Tropical Studios
3150 Avenida Rebouças, São Paulo, São Paulo, 05401-001, Brazil